We offer three different delivery options based on your location.
Curbside Freight Shipping Details:
We offer curbside shipping to all 48 contiguous states. You will be notified by our team as soon as your furniture leaves our shop. Furniture is typically in transit for 3 to 7 business days. Once the furniture arrives at the shipping terminal nearest to your home, you will be contacted by the freight company to schedule a delivery window.
Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given. All 3rd party freight deliveries occur during normal business hours only. If you are not able to accept your shipment within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees.
To save you money, your delivery will be curbside. This means you will need to bring the furniture inside your home, uncrate/unpack it, and assemble it. Keep in mind that our solid hardwood furniture is often quite heavy and you will almost certainly need help to bring your custom furniture inside from the curb. If the length of your table exceeds 10 feet, please be prepared to help the delivery driver offload your shipment.
It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your furniture does arrive damaged, please note any damage on the delivery slip before signing for your furniture. In the unlikely event that your furniture is damaged in transit by the 3rd party freight-liner, Made in Madera for the corresponding claim to the shipping company, but we can only do that if you’ve noted damage on the delivery slip before signing for the furniture. Once you sign the delivery slip, James+James can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.
Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home.
Please don’t hesitate to call or email us with any questions 720-728-5889 or [email protected]
Inside White Glove Delivery.
If we offer White Glove delivery to your zip code, you’ll see an option for Inside White Glove Delivery at checkout. We offer our white glove delivery through a third party logistics company. Once your furniture leaves our woodshop, our team will be in touch with your detailed shipping and tracking information. Furniture is typically delivered 5 to 10 business days after it ships from our woodshop, remote areas can take up to 14 days.
Please don’t hesitate to call or email us with any questions 720-728-5889 or [email protected]
Made in Madera Inside Local Delivery
If you live in Denver CO near our woodshop, you’ll see an option for Inside Local Delivery at checkout. We offer inside delivery through a third party delivery company. The week before your scheduled delivery, our team will reach out to you with your exact delivery date for when you can expect our third party delivery team to arrive at your home with your furniture. The delivery company will give you a call the day before your delivery with your timeframe. Because your delivery date and time is scheduled based on the relative locations of the dozens of homes on the same schedule, that date and time cannot be changed or dictated.
Please don’t hesitate to call or email us with any questions 720-728-5889 or [email protected]